As of October 2025, Pinq Polka offers a 7-day return and exchange policy for items purchased directly from their website, pinq.co. A complaint must be raised within 48 hours of delivery. Items sold on third-party websites may have a different policy. 

Exchange and return policy

• Time limit: You must raise any complaint regarding your order within 48 hours of delivery. Returns and exchanges are accepted within 7 days from the date of delivery.
• Condition of items: Items must be returned in their original condition, unused, and with all tags and labels attached.
• Exchange processing: After your exchange request is accepted, the company's logistics partner will attempt a pickup within 24–48 hours. Processing and delivery of the replacement item is estimated to take 7–10 working days.
• Store credit for returns: If your exchange request cannot be fulfilled (e.g., if the desired size is unavailable), a refund will be issued in the form of store credit.
• Pickup attempts: The courier will attempt to pick up the shipment twice. If the pickup is unsuccessful, you will be responsible for shipping the item back to the warehouse. 

Inkurv’s easy returns & exchanges policy is hassle-free and simple. You need to return/exchange a product within 15 days.

• Only size exchange is available.
• Only for limited pincodes.
• Our delivery agent will deliver the new item and simultaneously pick up the original item from you.
• Due to the intimate nature and hygienic standards of certain items, we regret that it is not possible for us to accept returns on Briefs, Panties, Stick-On Bras, pasties and some of the accessories.
• We ask that you preserve the product in its original condition along with its tags, and packaging. You are welcome to try on a product but please take adequate measure to maintain its condition.
• Products that are sold as packs cannot be returned as individual items.
• In the interests of hygiene, we may refuse returns where it's obvious that the item has been worn, washed or soiled.

There are two ways to return the product to us:

Pick up: In most locations, we offer a free pick up service. You will see a pickup option when you submit a return request.

Self-Ship: If we don't offer a pick up at your location, we request you to self-ship the product to us.

Refund Policy

We have a 15 day easy Return Policy.

You can always return the product within 15 days of delivery. Once you request your return through our return portal, it will be picked up within 24 hours from your address. Please make sure to return the product in intact condition with proper tags and packaging.

Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

• We offer a hassle-free return and exchange policy within 7 days from the date of delivery.
• Products must be in original condition with all tags intact to be eligible.
• For a smooth return/exchange, the product must pass our quality check during reverse pickup.
• Exchanges can be made only once per product and are subject to stock availability.
• Once the product is approved for exchange, the new product will be delivered within 7–10 working days.
• We strongly recommend recording a video while opening/unpacking your order with all stickers/labels visible. This video is required in case of missing, damaged, or wrong product(s)/parcel(s). Without this, we may not be able to process returns or refunds.
• Innerwear items are not applicable for return and exchange due to hygiene reasons.
• Products purchased during clearance sales, BOGO offers, exclusive discounts, brand collaborations, or events with free gifts are not eligible for return/exchange/refund. Terms will be displayed when applying such coupon codes.
• Orders of ₹500 or below are not eligible for return or exchange.

CureBay provides an easy refund policy, allowing returns within a specified period and quick refunds through the original payment method or another choice. Customers have access to clear support for refund inquiries.

Our Policy for the return and refund shall be as follows:

• We strive to deliver correct medicines/items in the right/undamaged condition every time the customer places an order. We strongly recommend that you check the condition of the delivered products at the time of delivery and get back to us if there are any discrepancy.
• If your order is eligible for a return, you can raise a return request within 48 hours from the time of delivery subject to review and verification by CureBay team. No return of damaged products is possible once part or whole of the product has been used.
• To raise the return request and return an item, you can call our help desk at customer support numbers and email ids mentioned in the website.
• Items are eligible for a return exclusively under the following circumstances:
• Products are delayed beyond 48 hours of the estimated date of delivery communicated to the customer at the time of placement of the order.
• Product(s) delivered do not match the order: This would include items that are different from what the customer ordered.
• Product(s) were delivered in damaged/non-working condition.
• Product(s) have missing parts or accessories or different from their description on the product page.
• Product(s) are returned in original packaging i.e. with labels, barcode, price tags, original serial no. etc.
• Batch number of the product(s) being returned matches with the one(s) mentioned in the invoice.
• Product(s)/medicines(s)/bottle(s) are unused. Opened medicine strip(s)/bottle(s) are not eligible for returns.
• Refunds and timelines:
• Refunds for all eligible returns or cancellations are issued through the payment method used at the time of purchase, except for cash payments made under the Pay on Delivery mode of payment.
• Refunds may be processed within 15 working days from the receipt of a request from you.
• The time frame for different payment modes is typically 5-7 business days post the return has been received and verified by CureBay
• Refund timelines depend on bank turnaround times and RBI guidelines. This may change from time to time. Business days shall mean the working days on which CureBay corporate office operates.
• For orders placed using Pay on Delivery as the payment method, refunds can be processed to your bank account via National Electronic Funds Transfer (NEFT). There will be no cash refund.
• To receive refunds in NEFT form, you will need to update the following information to enable us to process a refund to your account:
• The Bank Account Number
• IFSC Code
• Account Holder's Name
• Cancellation and Refund Policy
• Our Policy for the cancellation and refund shall be as follows:
• Customers can cancel orders/services already booked and paid prior to 48 hours of the expected delivery of goods of services. In such a case the customer can get full refund unless cancellation charges are deducted by the Healthcare Provider (applicable in case of healthcare services).
• In case where the user, does not show up for the appointment booked with a Healthcare Provider, without cancelling the appointment beforehand, there will not be any refunds.
• If you have any questions about our Return and Refund Policy or your expected refunds, please contact us at our customer support numbers/email mentioned in the website.
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• We provide a 7-day hassle-free return and exchange policy from the date of delivery. Additionally, we offer free reverse pick-up services. A reverse shipment fee of Rs 100 will be deducted at the time of refund per order, regardless of the number of items within that order. This means that if an order contains multiple items, only a single deduction of Rs 100 will be made for the entire order, not on each individual clothing item.
• We’re happy to offer one free exchange per order as part of our Fair Usage Policy.
• If additional exchanges are requested for the same order, we may not be able to accommodate them.
• Please return your product(s) in the same condition as they were received. If the products are returned in poor condition or show signs of use, a refund will not be issued.
• Kindly allow 7 days for the return to be processed and the amount to be shown in your bank account. Refunds for Prepaid orders would directly be initiated to the source account and COD order will be refunded on the account details/UPI you provide.
• Shipping Charges are Non-Refundable
• For orders with the "Buy 2 Get 1 Free" offer, refunds are not allowed. However, exchanges can be made for the same product in a different size if needed.
• Cancellations will only be possible if and till the order has not been dispatched from our warehouse.

We offer refund / exchange within first 1 days from the date of your purchase. If 1 days have passed since your purchase, you will not be offered a return, exchange or refund of any kind. In order to become eligible for a return or an exchange, (i) the purchased item should be unused and in the same condition as you received it, (ii) the item must have original packaging, (iii) if the item that you purchased on a sale, then the item may not be eligible for a return / exchange. Further, only such items are replaced by us (based on an exchange request), if such items are found defective or damaged.

The Return will be initiated within 7 days once approved.

You agree that there may be a certain category of products / items that are exempted from returns or refunds. Such categories of the products would be identified to you at the item of purchase. For exchange / return accepted request(s) (as applicable), once your returned product / item is received and inspected by us, we will send you an email to notify you about receipt of the returned / exchanged product. Further. If the same has been approved after the quality check at our end, your request (i.e. return / exchange) will be processed in accordance with our policies.

Refund and Cancellation policy

This refund and cancellation policy outlines how you can cancel or seek a refund for a product / service that you have purchased through the Platform. Under this policy:

Cancellations will only be considered if the request is made 1 days of placing the order. However, cancellation requests may not be entertained if the orders have been communicated to such sellers / merchant(s) listed on the Platform and they have initiated the process of shipping them, or the product is out for delivery. In such an event, you may choose to reject the product at the doorstep.

In case of receipt of damaged or defective items, please report to our customer service team. The request would be entertained once the seller/ merchant listed on the Platform, has checked and determined the same at its own end. This should be reported within 1 days of receipt of products. In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 1 days of receiving the product. The customer service team after looking into your complaint will take an appropriate decision.

In case of complaints regarding the products that come with a warranty from the manufacturers, please refer the issue to them.

The return will be initiated within 7 days once approved.

In case of any refunds approved by AQUINNOVA SOLUTIONS, it will take 7 days for the refund to be credited to your account.

You can raise a return/ refund request of the product(s) within 24 hours of its delivery in its original package. Products are only eligible for return if the products received by the customer are received in a damaged or defective state or an incorrect product has been delivered. Such products can only be returned if they are sealed in their original packaging in unused and sealed condition.

To raise a request, please send an email to airluxecares@airluxeworld.com or call 9667110710 within 24 hours of the delivery time with proofs, i.e., pictures and videos.

The product is no case will be returned if the seal is broken or if the product is already used.

If you have received a damaged product, contact the Airluxe team immediately with proof so that we can take corrective measures.

If the seal on the product has been broken, it will be considered used and hence cannot be returned or refunded. In case the product is used and you are facing any problem please visit the Product Warranty section.

Any damaged goods due to the customer’s mishandling will not be replaced/ refunded.

After our team has approved the refund and organised a reverse pickup, refund will be initiated and will take at least 4-8 working days for the amount to reflect and credited in your account.

At any stage if you need to contact us, please feel free to write to us or call us at 9667110710. We will make sure that all your queries are answered.

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